Introducing: David Caldicott, Head of Service Delivery at Change8

David has formidable experience managing IT service delivery in blue chip companies. He’s been in the trenches coordinating recoveries of major system failures and business wide IT maintenance works progressing up to leading IT service organisations across service operations, infrastructure and service transition. This has included creating strategy playbooks across the full range of service management functions (playbook’s an American football reference, David’s a big fan of Las Vegas Raiders).

He’s passionate about building service delivery models that strengthen and sustain businesses. David is accountable for delivering a high value managed service solution designed to help Change8’s growing client base in driving adoption and benefit realisation of the IFS product across their business. This involves ensuring clients have the right resource, training, processes, and monitoring from programme transition through to a business-as-usual solution.

He’s a proud father-of-one and when he’s not being a dad chauffeur you’ll find him watching Liverpool Football Club and the Las Vegas Raiders, playing golf or reading authors like Pratchett, Eddings, Martin and Bateman.

More From The Team

Flamingo Flowers Ltd implemented IFS Cloud in six months with help from Change8

The team delivered a complex technical upgrade from IFS 9 to Cloud with zero impact on key performance metrics during the system transition.

IFS Apps 9: upgrade to Cloud or go to Apps 10 first?

Lots of IFS customers are considering the move to Cloud. For customers of Apps 9 there’s been a question over whether to move to Apps 10 first, to get used to the new look and feel of Aurena before the bigger move to Cloud.

What is the capability shock in IFS ERP projects?

The J curve explains the capability shock of IFS ERP implementations.  It’s a useful tool for ERP leaders to understand the process and manage both the board’s expectations and wider business communications.