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IFS Support that grows with your business

Change8 delivers fast, expert IFS support that keeps your system stable, your users confident, and your operations running smoothly.

Introducing Change8 IFS Support

Level 1

Frontline Support & Ticket Management

Your first line of defence.

  • Incident logging, triage and resolution of basic user/system issues
  • User guidance (e.g., logins, navigation, printing errors)
  • IFS ticket creation and portal management
  • Real-time tracking and escalation of ticket progress
  • Centralised visibility of all support activity
  • Fast response
  • Less disruption
  • Increased user confidence

Level 2

Functional & Configuration Support

For when things are more complex.

  • Functional troubleshooting (e.g., workflows, reporting errors)
  • Configuration changes within IFS
  • Workarounds and interim solutions
  • Trend analysis to proactively identify problem areas
  • Collaboration with IFS on escalated incidents
  • Align Processes
  • Greater self-sufficiency
  • Fewer escalations

Level 3

Technical & Customisation Support

Deep technical expertise, when you need it most.

  • Custom objects and integration support
  • Performance tuning and background job management
  • Patch analysis
  • Data fixes and deep-dive investigations
  • Direct escalation to IFS R&D when required
  • Complex issues resolved
  • Uptime maximised
  • Change enabled

Flexible Service Bolt-On’s to retain consistency with Continuous Improvement

Business Analysis

Testing

IFS Ticket Management and Deployment

IFS Update Management

Our Support Approach

Assess

By embedding Business Analysis into your support model, we go beyond reacting – we uncover root causes, address the ‘why’, and drive lasting improvements over quick fixes.

Resolve

Rather than simply fixing bugs, Change8 Support focuses on addressing underlying issues to create long-term stability.

Test

We equip delivery teams with repeatable testing frameworks and expert support to streamline planning, execution and validation.

Deploy

Providing knowledge and capability to guide you through deploying to IFS Cloud.

Track

What sets our Support Approach apart from others?

Support Model

Flexible, demand-driven resource aligned to change request forecasts

Engagement Style

Collaborative approach integrated with your team and priorities

Scalability

Easily scalable up and down based on business demand

Access to Specialists

Access to specialist technical experts as part of your service

Proactive Stability

Root-cause resolution and prevention are locked into service

Insight & Reporting

Structured, regular reporting on system health and service trends

Integration with Your Team

Support that aligns with your roadmap, people and timelines

Commercial Flexibility

Straightforward pricing with flexible terms

IFS Cloud Key Benefits

IFS Cloud is a composable, evergreen platform built for complex, asset-intensive industries. It connects every part of your business from manufacturing, projects, service, supply chain and finance, while embedding the latest innovations in AI, automation and sustainability.

Visit IFS.com
  • One platform
  • Out-of-the-box solutions
  • Class-leading capabilities
  • Built for your industry

Case studies

Customised IFS Implementations

Start your IFS Journey Today

Talk to us about your IFS solution, whether you’re looking to implement IFS for the first time, in the middle of an implementation, looking to upgrade, or looking to get more from your software, we have all the answers that you need.

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